Platform features
Every capability you need.
Every capability you need.
Nothing you don't.
ClubEngine is a complete platform — not a collection of bolted-together tools. Every feature is deeply integrated so your data flows freely and your members feel the difference.
Reservations
One booking engine.
One booking engine.
Every facility.
Courts, classes, equipment, and spaces — managed from a single scheduling and reservation system.
✓
Real-time availabilityLive inventory across all facilities — no overbooking, no conflicts.
✓
Multi-resource bookingBook a court plus a ball machine, an instructor, and equipment in one transaction.
✓
Recurring reservationsWeekly or bi-weekly bookings with automatic renewal and modification handling.
✓
Guest passesMembers can bring guests — with configurable limits, pricing, and digital guest passes.
✓
Intelligent waitlistsAutomatic waitlist promotion with configurable notification windows and member confirmation.
✓
Cancellation managementConfigurable policies with automatic fee processing and waitlist triggering on cancellation.
✓
Staff overridesFull management control to adjust, override, or hold reservations with audit trail.
✓
Online & mobile bookingMembers book from any device — web, iOS, or Android — with the same seamless experience.
Activities & Events
Create. Promote.
Create. Promote.
Fill every seat.
Clinics, classes, tournaments, social events, member mixers — one tool to create and manage them all.
✓
Activity builderCreate one-time or recurring activities with capacity, pricing, and registration in minutes.
✓
Registration with waitlistsMembers register online — with automatic waitlist management as spots open.
✓
Check-in toolsMobile check-in for staff, QR code scanning, and real-time attendance tracking.
✓
Integrated paymentsRegistration fees, deposits, and refunds processed automatically at sign-up.
✓
Event promotionBroadcast to your entire membership via email, SMS, or push — from the same platform.
✓
Attendance & historyTrack who signed up, checked in, and participated — tied back to the member record.
Membership
Membership management
Membership management
that actually manages itself.
From digital member cards to renewal automations — ClubEngine handles the operational complexity so you can focus on the member relationship.
✓
Flexible membership typesIndividual, family, junior, corporate, seasonal — configure any tier with custom rules and pricing.
✓
Digital member cardsMembers carry their card on their phone — with access controls and real-time validation.
✓
Automated renewalsRenewal reminders, online renewal flows, and automated billing — with configurable advance notice.
✓
Dues billingRecurring membership billing through Stripe — cards and ACH where supported.
✓
Access controlsFacility access permissions per membership tier — enforced at the software level.
✓
Membership reportingSee membership counts, plan mix, and related activity so staff can understand utilization.
Messaging & Notifications
The right message.
The right message.
Every time.
Automated, personalized communications triggered by member behavior — plus direct staff-to-member messaging in one inbox.
✓
Omnichannel deliveryEmail, SMS, and push notification — coordinated from one message, delivered via guest preference.
✓
Triggered automationsBooking confirmations, reminders, follow-ups, and activity recommendations — automatic.
✓
Direct messagingStaff message members directly — members reply in the ClubEngine app. No personal phone numbers needed.
✓
Broadcast messagingReach all members, a segment, or a specific activity group — with templates or custom copy.
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PersonalizationMessages reference member name, reservation details, preferences, and history automatically.
✓
Delivery analyticsOpen rates, click rates, and opt-out tracking — with suppression controls built in.
Payments
One ledger for
One ledger for
every dollar that moves.
Integrated payment processing across all service categories — reservations, membership, events, and retail — with one reconciliation.
✓
Integrated processingAccept card and ACH payments through Stripe where those methods are enabled for your club.
✓
Membership & event paymentsCollect dues, class fees, and event registrations without bouncing members to a separate checkout tool.
✓
POS checkoutStaff can take payments in ClubOffice for store and front-desk purchases.
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Recurring billingMembership dues and related recurring charges — automated through Stripe.
✓
RefundsProcess refunds from the back office when a payment needs to be reversed.
✓
Payment historyKeep payment activity connected to the member and club records staff already use.
Digital Waivers
No paper. No chasing.
No paper. No chasing.
No gaps.
Waivers can be collected digitally, tracked on the member record, and checked by staff — without paper chase.
✓
Automatic distributionWaivers triggered automatically when a relevant booking is made — via email or app.
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Digital signaturesLegally compliant electronic signatures with timestamp, IP, and device record.
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Profile linkingEvery signed waiver is stored on the member profile — searchable and accessible to staff.
✓
Customizable templatesCreate waivers for any activity type — with your branding and jurisdiction-specific language.
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Expiration managementWaivers expire on schedule — members are prompted to re-sign automatically.
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Check-in gatesStaff see waiver status at check-in — members without a valid waiver are flagged immediately.
Mobile Apps
Your property.
Your property.
In their pocket.
A branded member app and staff app — both available on iOS and Android. No custom development required.
✓
Branded member appYour property name, your colors, your logo — on a ClubEngine-powered app available on the App Store.
✓
Complete bookingMembers browse, book, modify, and cancel all reservations and activities from the app.
✓
Digital member cardMembers display their card from the app — with QR code for check-in and access validation.
✓
Itinerary viewMembers see their complete day or stay — all bookings, activities, and messages in one timeline.
✓
Push notificationsBooking confirmations, reminders, waitlist updates, and staff messages delivered in real time.
✓
Staff appA separate staff-facing app for check-in, reservation management, messaging, and real-time dashboard.
Analytics & Reporting
The data your decisions
The data your decisions
have been waiting for.
Cross-platform analytics that reveal the full picture — because isolated tools give you isolated data.
✓
Executive dashboardClub-wide KPIs — membership, utilization, and related activity — in one view.
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Member activity insightsSee class, event, and booking patterns so staff understand how members engage.
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Facility utilizationUnderstand peak usage times and which spaces get used most.
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Revenue reportingReview payment and dues activity by date range — with exports when you need them.
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Operational reportingClass fill, event registration, and related club activity reporting for staff.
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Exportable dataPull the reports you need for board packets, ownership updates, and day-to-day ops.
Member Profiles
One club-user record.
One club-user record.
Shared everywhere.
The member profile is the foundation of ClubEngine — a club-user record with membership, contact details, attributes, waiver status, notes, and activity history.
✓
Membership & statusPlan, join date, and active / terminated status visible to staff in ClubOffice.
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Contact detailsEmail, phone, and emergency contacts kept with the member record.
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AttributesClub-defined tags for eligibility, communications, and reporting.
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WaiversWaiver status and signed-at details tracked on the member.
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Staff notesNotes stay with the member so the next staff interaction has context.
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Activity historyClasses, events, bookings, and related activity tied back to the same person.
See every feature live
30 minutes. Your questions answered.
Book a demo tailored to your property. We'll walk through the features that matter most for your team and your members.
No commitment. No pressure. Just the product.